CUSTOMER CARE

 

Have any questions or concerns ? I'd love to help! Send me an email at diane@mainelyapplique.com

and I will get back to you ASAP (weekdays 9 a.m. to 5 p.m. CST)

FAQ

 
How long will it take to get my order?
Currently, for most items, our turn around time from order to shipment is about 2-3 weeks, not including holidays. Items with the prefix TM can take 1-2 weeks longer. Most orders are shipped USPS Priority, which normally takes 1-3 business days after an order ships. All carriers are currently experiencing delays in shipping times. Please contact us if you have any questions or need something sooner. We will do our best to accommodate any reasonable request.

How do I track my order?

Once an item is shipped, you will receive a message containing the USPS tracking number with the estimated delivery date provided by USPS. 

 

What are your delivery options?

All items are shipped USPS Priority Mail unless otherwise requested. 

Will I pay sales tax?

Because  we are located in Texas, if you live in Texas, you will be charged 8.25% sales tax.

When/how do I pay?

Payment in full is required before any item ships. Payment can be made using all major credit/debit cards or Paypal.

Personalized items (names, initials, etc.) must be paid in full before I begin the stitching process.


What is your returns policy?

Because each item I create is custom made, all sales are final. If something is made incorrectly due to an error on my part, I will work with you to make it right.

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