Our current turnaround time is 2-3 weeks.
Please let us know if you have any questions. Thanks!
CUSTOMER CARE
Have any questions or concerns ? I'd love to help! Send me an email at diane@mainelyapplique.com
and I will get back to you ASAP (weekdays 9 a.m. to 5 p.m. CST)
FAQ
How long will it take to get my order?
Currently, for most items, our turn around time from order to shipment is about 2-4 weeks, not including holidays. Please contact us if you have any questions or need something sooner. We will do our best to accommodate any reasonable request. Any package that is returned to me due to incorrect address, inability to forward, etc. will be charged another shipping fee to re-ship.
How do I track my order?
Once an item is shipped, you will receive a message containing the USPS tracking number with the estimated delivery date provided by USPS.
What are your delivery options?
All items are shipped USPS Priority Mail unless otherwise requested.
Can I cancel my order?
If we have not ordered your items or started stitching, you may cancel your order. Please be advised that you will receive a refund minus a cancellation fee. This is to cover the non-refundable fees we have to pay to process your credit card or PayPal.
Will I pay sales tax?
Because we are located in Texas, if you live in Texas, we are required to collect 8.25% sales tax on your order.
When/how do I pay?
Payment in full is required before any item ships. Payment can be made using all major credit/debit cards or Paypal.
Personalized items (names, initials, etc.) must be paid in full before I begin the stitching process.
What is your return policy?
Because each item I create is custom made, all sales are final. If something is made incorrectly due to an error on my part, I will work with you to make it right.