CUSTOMER CARE

 

Have any questions or concerns ? I'd love to help! Send me an email at diane@mainelyapplique.com

and I will get back to you ASAP (weekdays 9 a.m. to 5 p.m. CST)

FAQ

 
How will my order be affected by the Corona virus?

I have recently been notified by some of my suppliers that their operations may have to shut down as they are considered "non-essential" businesses. If this happens, some Mainely Applique orders may be delayed or backordered. Currently, I have a large supply of blank hats in stock, as well as smaller supplies of other items. I will continue to process orders as long as I can, and will update you on the availability of items as I get more information. If you have any questions, please do not hesitate to contact me via phone or email.

How do I track my order?
 

Once an item is shipped, you will receive a message containing the USPS tracking number with the estimated delivery date provided by USPS. 

 

What are your delivery options?

 

All items are shipped USPS Priority Mail unless otherwise requested. 

Will I pay sales tax?
 

Because  we are located in Texas, if you live in Texas, you will be charged 8.25% sales tax.

When/how do I pay?
 

Payment in full is required before any item ships. Payment can be made using all major credit/debit cards or Paypal.

Personalized items (names, initials, etc.) must be paid in full before I begin the stitching process.

Completion of each item may take up to ten business days after payment is received. Please keep this in mind when ordering.

 

What is your returns policy?

 

Because each item I create is custom made, all sales are final. If something is made incorrectly due to an error on my part, I will work with you to make it right.

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